Privacy Policy

Last updated: September 30, 2026

1. Introduction

1. PROWIREUSA, LLC ("Prowireusa," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit prowireusa.com (the "Site") or buy from us, how we use and share it, and the choices and rights you have.
2. This policy should be read together with our Terms and Conditions.

2. Information We Collect

1. Information you provide. When you create an account, place an order, request a quote, contact us, or sign up for emails, we collect information such as:
   1. name, company name, and job title;
   2. billing and shipping addresses;
   3. email address and phone number;
   4. order history and account preferences;
   5. carrier account numbers, if you ship on your own account;
   6. sales tax exemption documents, if applicable;
   7. end-use or end-user information for international orders, when required for export compliance; and
   8. the content of your communications with us.
2. Payment information. Card and digital wallet payments (such as Apple Pay and Google Pay) are processed by our third-party payment processors. We do not store full payment card numbers on our systems.
3. Information collected automatically. When you use the Site, we and our service providers automatically collect information such as your IP address, browser and device type, approximate location (such as state or country), pages viewed, links clicked, the page that referred you to the Site, and the date and time of your visit.
4. Cookies and similar technologies. We use cookies, pixels, and similar technologies as described in Section 4.

3. How We Use Your Information

We use personal information to:

1. process, fulfill, and ship your orders;
2. process payments and manage net terms accounts;
3. provide customer service and technical support;
4. manage your account;
5. send order confirmations, shipping notices, and other transactional messages;
6. send marketing emails, where permitted, which you can unsubscribe from at any time;
7. understand how the Site is used and improve it;
8. measure and improve our advertising;
9. prevent fraud and protect the security of the Site; and
10. comply with legal obligations, including tax, export control, and quality system recordkeeping requirements.

4. Cookies, Analytics, and Advertising

1. Essential cookies keep the Site working, such as your cart and login. The Site cannot function properly without them.
2. Analytics. We use Google Analytics to understand how visitors use the Site. Google Analytics collects information such as pages viewed and time on site. You can opt out using the Google Analytics opt-out browser add-on.
3. Advertising. We use Google Ads to measure the effectiveness of our ads and to show ads to people who have visited the Site. You can manage ad personalization in your Google Ad Settings.
4. Email marketing. We use Klaviyo to send emails. Klaviyo may use cookies and pixels to track whether emails are opened and clicked, and may track activity on the Site to help us send relevant messages.
5. Your choices. Where required by law, including in the European Union and United Kingdom, we ask for your consent before placing non-essential cookies, and you can change your choices at any time. You can also block or delete cookies through your browser settings, though some parts of the Site may not work properly if you do.

5. How We Share Your Information

1. Service providers. We share personal information with companies that help us run our business, including:
   1. shipping carriers, such as UPS, FedEx, and DHL, to deliver your orders;
   2. payment processors, to process your payments;
   3. Klaviyo, for email communications;
   4. Google, for analytics and advertising; and
   5. our website platform and hosting providers.
2. Legal and compliance. We may disclose information to comply with law, respond to legal process, meet export control requirements, or protect our rights, property, or safety.
3. Business transfers. If Prowireusa is involved in a merger, acquisition, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.
4. With your consent. We may share information for other purposes with your permission.
5. No sale of personal information. We do not sell your personal information for money. Our use of advertising cookies may be considered "sharing" for targeted advertising under some U.S. state laws. You can opt out as described in Section 4.

6. Email Marketing

You can unsubscribe from marketing emails at any time using the unsubscribe link in any marketing email, or by contacting us. Even if you unsubscribe, we will still send transactional messages about your orders and account.

7. Data Retention

We keep personal information for as long as needed to fulfill orders, maintain your account, and meet legal, tax, accounting, and quality system recordkeeping requirements. When information is no longer needed, we delete or anonymize it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

1. All users. You may request to access, correct, or delete the personal information we hold about you, subject to our legal and recordkeeping obligations.
2. EU and UK residents. If you are in the European Union or United Kingdom, you also have the right to data portability, to restrict or object to processing, and to withdraw consent at any time. You have the right to lodge a complaint with your local data protection authority.
3. Legal bases (EU and UK). We process personal information to perform our contract with you (such as fulfilling orders), for our legitimate interests (such as improving the Site and preventing fraud), with your consent (such as non-essential cookies and marketing emails where required), and to comply with legal obligations.
4. How to make a request. Email [email protected]. We may need to verify your identity before responding. We respond to requests within the time required by applicable law.

10. International Data Transfers

Prowireusa is based in the United States, and the Site is hosted in the United States. If you access the Site from outside the United States, your information will be transferred to and processed in the United States. Where required, we rely on appropriate safeguards for these transfers, such as standard contractual clauses used by our service providers.

11. Children's Privacy

The Site is intended for users 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

12. Third-Party Websites

The Site may link to manufacturer and other third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.

14. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

PROWIREUSA, LLC
Attn: Privacy
22230 S Scotland Ct, Suite 102
Queen Creek, AZ 85142
United States
Phone: 480-613-9463
[email protected]